Frequently Asked Questions
How do I request an assembly quote?
To receive an assembly quote/installation, call 757-395-0685. Please have the manufacturer and model number or store/website item number(s) available to expedite your request. We have a very large list of common items from (most) retailers.
Is there a lower limit to an assembly order?
We do charge $65 on all service calls, regardless of the scope of work.
In what form do you accept payments?
Payment can be made right over the phone with a major credit card, through Paypal or with the Assembly Technician at your location with cash (U.S. dollars only). Credit card authorization or Paypal deposit is required to schedule service. (No personal checks accepted.)
Are there any additional charges or fees?
Only on these instances:
1.) Swing set quotes are based on 25 miles from our office zip code- beyond 25 miles a $1.00 per mile (mapped) service charge is added to cover additional time / fuel.
What areas do you provide services to?
We are based in Portsmouth VA, and provide assembly services in Virginia Beach, Norfolk, Chesapeake, Suffolk, Hampton, Williamsburg, Yorktown, Poquoson, and in Newport News — all in Virginia. As we add areas continuously, please contact us and we may just have a technician working in your neighborhood.
What guarantees do you offer on your services?
LMS Assembly Services offers a 60-day Workmanship Warranty on all new “boxed” assemblies (new items only). This is our guaranteed commitment to professional care and quality service. If you’re looking for straight answers, scheduling you can count on and quality workmanship, then contact us today! Think of LMS Assembly Services as your trusted friend in the assembly business.
Do you offer discounts on big orders?
Yes. We give discounts for multiple items (5+) on a case-by-case basis. Please contact us for additional information.
Do you have any free assembly offers?
LMS Assembly Services will assemble one (1) chair for EACH paid furniture assembly valued at $120 (multiple desk/hutch assemblies = multiple free chair assemblies). Free chair assembly does NOT include specialty chairs (massage, etc), sofas, loveseats, patio furnishings or dining area type chairs. Chair(s) MUST be on location at time of initial service call – return trips will not be made under any circumstances for free chair assemblies. Customer must let us know about chair(s) prior to service call for billing and scheduling purposes.
Are you insured?
We are fully insured and assure you that your items are fully covered. Our insured general liability exceeds most residential or commercial requirements.
What happens if I find the items damaged when I open the package?
We instruct all customers to check for visible damage upon receiving a consignment. If in the rare instance, you do find a damaged item, please get in touch with us immediately and we will help you to get the item or parts replaced.
How long does assembly take?
Fitness and furniture assembly will general take between one and four hours, but depend on the size and complexity of the job. Swingsets and playsets are generally assembled within two days except for large sets which may take longer. Our office will give you a detailed schedule when you contact us.
Who does the shifting of the items?
When our technicians visit you, they will request you to shift the package to the room that you want it assembled in. They will assemble the item therein.